01
We listen.
You will have the opportunity to explain your position, raise legitimate concerns, and identify information that may be missing or disputed.
If we’ve contacted you
A practical conversation, with room for both sides to be heard.
RE:Solved may have been engaged by another business, but our process recognizes that a successful resolution must take both businesses into account.
One business engaged us.
Both businesses deserve to be heard.
Our role
Understanding what is standing in the way.
We take the time to understand what is preventing payment, clarify legitimate questions or disagreements, and help everyone involved identify a practical path forward. Our purpose is not to assign blame or force a one-sided outcome.
What to expect
When we contact you, you’ll be speaking with someone who wants to understand your position and help resolve the issue.
We will listen, clarify what is standing in the way, and work with everyone involved toward a practical outcome that allows both businesses to move forward. Any settlement or payment arrangement ultimately requires approval from the business that engaged us.
02
We clarify.
We help separate misunderstandings, documentation issues, and financial realities from the friction that may have built up around the account.
03
We find a path forward.
That may mean resolving a disagreement, correcting records, structuring payment terms, or identifying another workable solution.
Our principles
Resolution guided by principle.
There are many reasons an account may remain unpaid. A disagreement, missing information, financial pressure, or difficult circumstances can all stand in the way of payment. We approach every matter with sensitivity to everyone involved and with respect for the dignity, privacy, and reputation of both businesses.
RE:Solved conducts its work in accordance with halacha. We remain mindful of the serious harm that can be caused by machlokes—unnecessary conflict—and lashon hara—harmful or improper speech. We therefore communicate carefully, share information only as necessary to understand and resolve the matter, and avoid unnecessary pressure, embarrassment, or escalation.
Our objective is always an amicable resolution. We work patiently and constructively to help the parties clarify their differences, identify practical terms, and move forward without causing avoidable damage to the relationship.
When the problem is financial
Financial pressure does not have to end the conversation.
Sometimes an unresolved balance reflects genuine financial pressure rather than an unwillingness to pay. When appropriate, RE:Solved may be able to introduce independent third-party resources—including potential financing or other professional support—that could help make a resolution possible.
A clear boundary
These resources are entirely optional and separate from our resolution work. RE:Solved is not a lender and cannot guarantee eligibility, approval, availability, or terms.
Talk through the account with us →